Refund and Return Policy

Refund and Return Policy

All products, food, snacks.. etc are non-returnable, non-exchangeable, non-refundable. 

Cancellation Policy

All orders are FINAL and can’t be cancelled.  To avoid cancellation due to failed delivery, the customer must make sure all their details are correct. If the delivery company has had 2 failed delivery attempts due to customer not being available Dana’s Creations will not be responsible in paying another delivery fee. The customer will be asked to pay the additional delivery fee to the company. If the customer is not responding or keeps rescheduling, we will cancel your order and the customer will be responsible for 50% cancellation and restocking fee (which will be deducted from the refund). The shipping fee is not refunded. Refund will be actioned within 10-30 working days.

For International Orders:

Incorrect shipping address

Incorrect address=cancelled order:

DHL will inform us if an order is unable to be delivered due to incorrect addresses or contact information. If in that case that were to happen, we will cancel your order and the customer will be responsible for 50% cancellation and restocking fee (which will be deducted from the refund). The shipping fee is not refunded. Refund will be actioned within 10-30 working days.