Refund and Return Policy

Refund and Return Policy

All products, food, snacks.. etc are non-returnable, non-exchangeable, non-refundable. 

Cancellation Policy

All orders are FINAL and can’t be cancelled. We do not issue any refunds on returned or cancelled orders due to the nature of the products. To avoid cancellation due to failed delivery, the customer must make sure all their details are correct. If the delivery company has had 2 failed delivery attempts due to customer not being available Dana’s Creations will not be responsible in paying another delivery fee. The order will be returned to our warehouse as delivery company cannot keep the packages for long. If the customer is not responding or keeps rescheduling, we will cancel your order. 

 

For International Orders:

Incorrect shipping address

Incorrect address=cancelled order:

DHL will inform us if an order is unable to be delivered due to incorrect addresses or contact information. If in that case that were to happen, we will cancel your order and DHL will dispose of the package as they cannot keep it on hold due to customs. No refunds will be issued.